The Terms and Conditions of Online Reservations below apply as of February 1, 2017.
We kindly ask you to read our Terms and Conditions of Online Reservations, as well as our General Terms, as you will be required to confirm that you have read and understood them before your reservation is confirmed.
Following these guidelines will help you understand what to expect from us and what we need from you in order to successfully complete your reservation.
The Lingerie Restaurant reserves the right to change these Terms of Use at any time, by simply posting the changes online on the Site. It is the sole responsibility of the User to verify and comply with them at each use. Use of the Site after publication of changes constitutes acceptance of the updated wording of the Terms of Use. If you do not agree with the changes made or, in general, with the Terms of Use, you must immediately stop using the Site and Services.
By accessing, using, and downloading materials from the Site, the User agrees, on their own behalf and/or on behalf of the entity they represent, to timely comply with the provisions of these Terms of Use, guaranteeing they have the authority to act on behalf of the third party they represent, if applicable.
Suggestion: The group leader should collect payment from all members and ask which main course they would like… (if it is meat, also ask if they prefer it Well Done, Medium, or Rare)
Hours and Shifts
Customers are required to respect the start and end times of shifts, previously announced for the smooth operation of the restaurant. Unforeseen events will not justify delays that may affect service to other customers.
Cancellations
The procedure for total or partial cancellation (reduction in the number of people previously reserved) must be done by email, replying to the original reservation.
Cancellation: If the cancellation information is given up to 7 days before the dinner date, there will be the possibility to reschedule to another date to be agreed upon by the parties.
If the total or partial cancellation occurs during the week preceding the dinner date (less than 7 days), 30% of the reservation value will be retained. The same applies to reservations made during the week preceding the dinner date (less than 7 days) that are canceled totally or partially.
The reservation amount is non-refundable in case of no-show.
Minors
The restaurant is for persons over 18 years of age; however, minors may dine if accompanied by their legal guardians or adults providing a written authorization from the minor’s parents.
Children under 12 years old are not accepted, even if accompanied by parents or legal guardians.
Noticeably Intoxicated Persons
Access to the restaurant may be denied to customers who arrive noticeably intoxicated at the time of entry. In this case, there will be no refund of amounts already paid at the time of the reservation.
Photos and Videos
For privacy reasons and because some customers do not want to appear in photos/videos taken by others, we ask that you avoid capturing images, and if you do, only take them at your own table.
Traffic Light System
Each table has a holder with 3 cards that define how guests want to participate in the dinner.
Displaying the Red Card: Dancers do not approach the table, meaning you only want to watch the show.
Displaying the Orange Card: Dancers may approach the table but must be moderate in their approach.
Displaying the Green Card: Dancers may approach the table and interact with customers.
Dress Code / Attire
Smart casual attire is suggested (a harmonious and elegant look in terms of tones, colors, fabrics, shoes, and accessories).
Complaints and Resolutions
If you have any complaints, please inform us immediately.
If you do not inform us of your complaint, our ability to investigate and resolve the problem will be greatly hindered. For this reason, and unless there are valid reasons not to inform us, we are not responsible for complaints not directed to us by email at apoio@lingerieporto.com.
For The Lingerie Restaurant, privacy and protection of your Personal Data is very important. The Lingerie Restaurant expresses its commitment to comply with the legislation in force at all times and to process your personal data in accordance with this privacy policy. European legislation GDPR (General Data Protection Regulation)
Each time you use The Lingerie Restaurant’s website (www.thelingerierestaurant.com) or otherwise interact with The Lingerie Restaurant (website and app registration, Newsletter subscription, making a reservation), the Personal Data you provide will be processed in accordance with the Privacy Policy in force at that time, so we suggest you read these policies carefully to assess whether you agree with them.
The Lingerie Restaurant website may contain links to websites and services of other companies, which have their own privacy policies. We recommend that you read carefully the privacy policies of such third parties. The Lingerie Restaurant is not responsible for the privacy practices or content of those third parties’ privacy policies.
The Lingerie Restaurant reserves the right to modify the Privacy Policy due to new legal and/or regulatory requirements, for security reasons, or in order to adapt the Policy to instructions from data protection supervisory authorities.
Who is responsible for processing your data?
The controller of the Personal Data is:
Ritual Aveludado Unipessoal LDA, headquartered at Rua Gonçalo Cristovão, 198A, 4000-265, Porto, Portugal. Holder of the tax identification number 513322884. You can contact The Lingerie Restaurant through the following means:
Email address: thelingerierestaurant@gmail.com
What data do we collect from our visitors/customers, how do we use it, on what grounds and where do we store it?
The Lingerie Restaurant collects various types of Personal Data depending on different purposes, namely collecting the following:
The purposes of processing Personal Data are as follows:
a. Marketing: The Lingerie Restaurant may use your email address or phone number to communicate with you by sending emails or SMS, including about:
Disclosure of activities, promotions, campaigns;
b. Communication: The Lingerie Restaurant may use your personal data to communicate with you, namely to send news related to services and products, invitations, and to provide customer support (including responding to requests via customer service channels and monitoring service quality);
c. Provision of products and services: The Lingerie Restaurant uses your Personal Data to execute the sale of products and services offered by The Lingerie Restaurant.
We may also use your Personal Data to contact you to finalize your reservation, process and monitor your reservation; manage any contact with us related to your reservation; prevent and investigate possible misuse; and provide customer support.
You can unsubscribe from the Newsletter and any other communications identified above at any time, using the option provided in each communication.
Who are the recipients of your data?
The Lingerie Restaurant may subcontract other companies to provide certain services, such as delivery/pickup services, tax and accounting advice, marketing (including SMS and emailing), or website maintenance and digital suppliers. In such cases, these third parties may need access to certain information and data of data subjects. The Lingerie Restaurant ensures that in such cases, these third parties have limited access only to the data necessary to perform the contracted tasks and that a contract regulating the protection of Personal Data is in place. These third-party companies undertake not to disclose or use the Personal Data for purposes other than providing the contracted services.
Where do we store your data?
The Lingerie Restaurant stores your data on servers located in secure environments, protected from unauthorized access.
The Lingerie Restaurant adopts the necessary and adequate technical, electronic, and organizational procedures to ensure the security of your Personal Data and to prevent its loss, misuse, or unauthorized access.
It emphasizes that it will only process your data for the purposes for which they were collected, as provided in this Privacy Policy.
The Lingerie Restaurant frequently reviews its policies for data collection, storage, and processing to ensure it only collects, stores, and processes information essential for providing or improving services.
What are your rights when you provide us with your data?
According to applicable legislation, The Lingerie Restaurant commits to respecting the confidentiality of your personal information and ensuring the exercise of your rights:
a) Right to be informed: our clients have the right to obtain clear, transparent, and understandable information on how The Lingerie Restaurant uses their Personal Data.
b) Right of access: in addition to the right to information, you may access the personal data we process and store. In such cases, The Lingerie Restaurant will provide you with a copy of the personal data being processed. Furthermore, when requested electronically, the information will be provided in a commonly used electronic format.
c) Right to rectification: you have the right to rectify your personal data if it is incorrect, outdated, or if you want to complete it. To do so, you can contact us through the contacts indicated above.
d) Right to erasure/right to be forgotten: you can request us to delete your data; however, please consider this is not an absolute right, as we may have legal grounds or other legitimate interests to retain your personal data.
e) Right to object, including direct marketing: you can unsubscribe from The Lingerie Restaurant Newsletter or opt out of our direct marketing communications at any time. The easiest way is by clicking “unsubscribe” in any email or communication we send you, but you can also contact us for this purpose.
f) Right to withdraw consent at any time for data processing: you can withdraw your consent for data processing when such processing is based on your consent. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.
g) Right to lodge a complaint with the CNPD: if you believe the processing of your personal data by The Lingerie Restaurant violates applicable data protection legislation, you may file a complaint with the National Data Protection Commission (“CNPD”).
h) Right to data portability: you have the right to move, copy, or transfer data from our database to another.
i) Right to restrict processing: you have the right to request restriction of data processing in the following cases: if you contest data accuracy, if processing is unlawful but you do not want your data erased but restricted, if data is no longer needed by The Lingerie Restaurant but required by you, or if you exercised the right to object above, while The Lingerie Restaurant assesses whether legitimate interests override that right.
To request the exercise of any of the rights above, besides the specific methods indicated in each paragraph, you may send a communication to the address identified above or by email to the address also referred to, which you can also use to ask questions regarding this Privacy Policy.
How long do we store your data?
We only keep Personal Data for as long as necessary to achieve the purpose for which they were collected, to respond to your needs, or to comply with our legal obligations.
To determine how long we keep your data, we use the criteria below. If several criteria apply simultaneously, we keep your personal data according to the criterion requiring the longest retention.
According to applicable legislation, The Lingerie Restaurant commits to respecting the confidentiality of your personal information and ensuring the exercise of your rights:
a) When purchasing products and/or services, we keep your personal data during the duration of our commercial relationship, including any complaints, as well as for two years after its termination, without prejudice to legal obligations of the controller;
b) When contacting us with inquiries, we keep your data for the time necessary to resolve your inquiry;
c) When making a reservation on our website, we keep your data until you request deletion or after two years of inactivity;
d) When consenting to direct marketing, we keep your data until you unsubscribe or request deletion;
e) Regarding data collected during recruitment, for a maximum period of 1 year from the closure of the process;
f) The period provided by applicable law; or
g) Until the specific purpose for certain data ceases to exist.
In any of these situations, if there is a pending judicial or administrative proceeding, data will be kept during the process duration and up to six months after a final decision.
After the retention periods above, Personal Data will be securely deleted and/or erased.
Guarantees
The data subject guarantees that the Personal Data communicated to The Lingerie Restaurant is accurate and commits to notify any changes or modifications, assuming exclusive responsibility for losses or damages caused by erroneous, inaccurate, or incomplete data.
The data subject is expressly warned that by revealing Personal Data on public channels of The Lingerie Restaurant such as Facebook and Instagram, this information may be seen and used by third parties.
Cookies
Cookies are small text files that the internet browser stores on your computer/mobile device when visiting a site. This helps the site recognize your device next time, allowing more efficient navigation without needing to re-enter the same information repeatedly.
We use the term cookies in this policy to refer to all files that collect information in this way.
The cookies used do not collect information that identifies the user.
Cookies collect generic information related to preferences, such as how users arrive and use the site or the country/region from which they access, etc.
All browsers allow users to accept, refuse, or delete cookies.
Information on managing cookies in different browsers can be found at
By refusing the use of cookies, some web services may not function correctly, potentially impairing navigation on this site.
For more detailed information about cookies visit All About Cookies.org.
