Online Booking Terms and Conditions
The Online Booking Terms and Conditions below apply from February 1, 2017.
Please read our Online Booking Terms and Conditions, as well as our General Terms, as you will be required to confirm that you have read and understood them before your booking is confirmed.
Following these guidelines will help you understand what to expect from us and what we need from you to successfully complete your booking.
The Lingerie Restaurant reserves the right to change these Terms of Use at any time, with changes posted online on the Site. It is the sole responsibility of the User to check and comply with them each time they use the Site. Using the Site after changes have been posted constitutes acceptance of the updated Terms of Use. If you do not agree with the changes or the Terms of Use in general, you should immediately stop using the Site and Services.
By accessing, using, and downloading materials from the Site, the User agrees, on their own behalf and/or on behalf of the entity they represent, to promptly comply with these Terms of Use, ensuring they have the authority to act on behalf of the third party they represent, if applicable.

APPLICABLE LAW AND JURISDICTION
These Terms of Use, as well as the User’s relationship with The Lingerie Restaurant under them, are governed by the applicable laws of the Portuguese Republic. The User and The Lingerie Restaurant agree to submit exclusively to the jurisdiction of the judicial courts of the district of PORTO for resolving any legal matters arising from the Terms of Use, without prejudice to mandatory applicable legal provisions. Nevertheless, The Lingerie Restaurant may seek precautionary measures (or legally equivalent urgent compensation) in any jurisdiction.

BOOKINGS AND PAYMENTS
All bookings are subject to a deposit payment of 30% of the total booking amount, or the customer may enjoy a discount for advance payment of the dinner through online bookings.
Payment can be made via MB reference or Paypal (Visa and Mastercard).
The invoice for the payment made will be issued on the day of service after registering the products in the POS system. If the customer requests an invoice with NIF/NIPC, this must be done at the start of the dinner.
Dinner is always paid before the service. The customer can pay at the time of booking or upon arrival at the restaurant. Also, upon arrival and payment, the main course choice (Fish, Meat, or Vegetarian) will be requested. To speed up the process, we ask that you review the menu and choose your dish in advance.

Suggestion: The group leader should collect payment from all members and ask for the preferred main dish…(if meat, also ask if they prefer it Well Done, Medium, or Rare)

SCHEDULES AND SEATING TIMES
Customers are required to respect the start and end times of the seating shifts, previously announced for the proper operation of the restaurant. Unforeseen circumstances do not justify delays that may disrupt service to other customers.

CANCELLATIONS
The procedure for total or partial cancellation (reduction in the number of people previously booked) must be made by email, replying to your original booking confirmation.
Cancellation: If the cancellation notice is given up to 7 days before the dinner date, you will have the option to reschedule for another date to be agreed upon.
If the cancellation notice is given during the week before the dinner date (less than 7 days), 30% of the booking value will be retained. The same applies to bookings made less than 7 days before the dinner date that are cancelled fully or partially.
The booking amount is non-refundable in case of no-show.

MINORS
The restaurant is for persons over 18 years old; however, minors may dine if accompanied by their legal guardians or by adults who provide a written authorization from the minor’s parents.
Children under 12 years old are not accepted, even if accompanied by parents or legal guardians.

INTOXICATED PERSONS
Access to the restaurant may be denied to customers who appear visibly intoxicated at the time of entry. In this case, no refunds will be given for payments already made at the time of booking.

PHOTOS AND VIDEOS
For privacy reasons and because some customers prefer not to appear in others’ photos/videos, we kindly ask you to avoid capturing images or only do so at your own table.

SEMAPHORES
Each table has a holder with 3 cards that define how you want to participate in the dinner.
Displaying the Red Card: Dancers do not approach the table, meaning you only want to watch the show.
Displaying the Orange Card: Dancers may approach the table but must be moderate in their approach.
Displaying the Green Card: Dancers may approach the table and interact with customers.

DRESS CODE
A smart casual attire is suggested (a harmonious and elegant look in terms of tones, colors, fabrics, shoes, and accessories).

COMPLAINTS AND RESOLUTION
If you have any complaints, please inform us immediately.
If you do not inform us about your complaint, our ability to investigate and resolve the issue will be greatly hindered. Therefore, unless there are reasons not to, we are not responsible for complaints not sent to us by Email at apoio@lingerieporto.com.

Privacy Policy
For The Lingerie Restaurant, privacy and protection of your Personal Data is very important. The Lingerie Restaurant expresses its commitment to comply with current legislation at all times and to process your personal data in accordance with this privacy policy. European GDPR legislation (General Data Protection Regulation)

Each time you use The Lingerie Restaurant website (www.thelingerierestaurant.com) or otherwise interact with The Lingerie Restaurant (website registration and applications, Newsletter subscription, making a reservation), the Personal Data you provide will be processed according to the Privacy Policy in force at the time, so we suggest you carefully read these policies to evaluate if you agree with them.

The Lingerie Restaurant website may contain links to websites and services of other companies, which have their own privacy policies. We recommend that you carefully read the privacy policies of such third parties. The Lingerie Restaurant is not responsible for the practices or contents of these third-party privacy policies.

The Lingerie Restaurant reserves the right to modify the Privacy Policy according to new legal and/or regulatory requirements, for security reasons or in order to adapt the said Policy to the instructions of data protection supervisory authorities.

Who is responsible for processing your data?
The entity responsible for processing your Personal Data is:
Ritual Aveludado Unipessoal LDA, headquartered at Rua Gonçalo Cristovão, 198A, 4000-265, Porto, Portugal. Tax identification number 513322884. You can contact The Lingerie Restaurant through the following means:
– Tel.: 915672450
– Email address: thelingerierestaurant@gmail.com

What data do we collect from our visitors/customers, how do we use it, on what basis, and where do we store it?
1. The Lingerie Restaurant collects various types of Personal Data depending on the different purposes, including the following:
• Full name;
• Date of birth;
• Email address;
• Phone number;
• Address;
• Tax Identification Number (NIF);
• Transaction information including purchased products;
• Purchase history.

The purposes of processing Personal Data are as follows:
a. Marketing: The Lingerie Restaurant may use your email or phone number to communicate with you by email or SMS, including about:
– Disclosure of activities, promotions, campaigns;
b. Communication: The Lingerie Restaurant may use your personal data to communicate with you, for example, to send news related to services and products, invitations, and to provide customer support (including responding to and handling requests through customer service channels, as well as monitoring service quality);
c. Provision of products and services: The Lingerie Restaurant uses your Personal Data to execute the sale of products and services offered by The Lingerie Restaurant.

We may also use your Personal Data to contact you to finalize your reservation, process and follow up your booking; manage any contact you have with us regarding your reservation; prevent and investigate possible misuse; and provide assistance related to customer support.

You may unsubscribe from the Newsletter and any other communications identified above at any time by using the option provided in each communication.

Who are the recipients of your data?
The Lingerie Restaurant may subcontract other companies to provide certain services, such as delivery/pickup services, tax and accounting advisory, marketing (including SMS and email sending), or website and digital suppliers. In these cases, these third parties may need access to certain information and data of the data subjects. The Lingerie Restaurant guarantees that these third parties will have limited access only to the data necessary to perform the contracted tasks and that a contract regulating the protection of Personal Data has been signed. These third parties undertake not to disclose or use the Personal Data for purposes other than providing the contracted services.

Where do we store your data?
The Lingerie Restaurant stores your data on servers in a secure environment, protected against unauthorized access.

The Lingerie Restaurant adopts the necessary technical, electronic, and organizational procedures to ensure the security of your Personal Data and to prevent loss, misuse, or unauthorized access.

We only process your data for the purposes for which they were collected, as provided in this Privacy Policy.

The Lingerie Restaurant regularly reviews its data collection, storage, and processing policies to ensure it only collects, stores, and processes information indispensable for providing or improving services.

What are your rights when you provide us with your data?
Under applicable law, The Lingerie Restaurant commits to respecting the confidentiality of your personal information and guaranteeing the exercise of your rights:
a) Right to be informed: our clients have the right to clear, transparent, and understandable information about how The Lingerie Restaurant uses their Personal Data.
b) Right of access: in addition to the right to information, you may access your personal data that we process and store. In such cases, The Lingerie Restaurant will provide you with a copy of the personal data under processing. Moreover, when requested electronically, information will be provided in a commonly used electronic format.
c) Right to rectification: you have the right to correct your personal data if they are incorrect, outdated, or if you wish to complete them. To do so, you can contact us at the contacts indicated above.
d) Right to erasure/right to be forgotten: you may request us to delete your data; however, please consider that this is not an absolute right, as we may have legal grounds or other legitimate interests for retaining your personal data.
e) Right to object, including direct marketing: you may unsubscribe from The Lingerie Restaurant Newsletter or opt out of direct marketing communications at any time. The easiest way is to click the “remove” link in any email or communication we send you, but you can also contact us for this purpose.
f) Right to withdraw consent at any time: you may withdraw your consent to data processing where processing is based on your consent. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.
g) Right to lodge a complaint with the CNPD: if you believe that The Lingerie Restaurant’s processing of your personal data violates applicable data protection laws, you may file a complaint with the National Data Protection Commission (“CNPD”).
h) Right to data portability: you have the right to move, copy, or transfer your data from our database to another.
i) Right to restriction of processing: you have the right to request restriction of processing your data in cases such as: contesting data accuracy, unlawful processing when you don’t want deletion but restriction, when data is no longer needed by The Lingerie Restaurant but required by you, or if you exercised the right to object pending assessment of legitimate interests.

To exercise any of the above rights, in addition to the specific methods indicated, you may send a communication to the above address or email.

How long do we store your data?
We only keep Personal Data for as long as necessary to achieve the purpose for which they were collected, to respond to your needs, or to comply with our legal obligations.

To determine retention periods, we use the criteria below. If multiple criteria apply, we retain data under the criterion that requires the longest retention period.

a) When purchasing products and/or services, we keep your personal data for the duration of our commercial relationship, including any claims, and for two years after its end, without prejudice to legal obligations;
b) When you contact us with questions, we keep your personal data as long as necessary to resolve the issue;
c) When making a booking on our website, we keep your data until you request deletion or after two years of inactivity;
d) When you have consented to direct marketing, we keep your data until you unsubscribe or request deletion;
f) Recruitment data are kept for up to 1 year after the recruitment process ends;
g) The period required by applicable law; or
h) Until the specific purpose for which certain data were collected no longer applies.

If there is any ongoing judicial or administrative proceeding, data will be kept during the duration of the process and for six months after a final decision.

After these periods, Personal Data will be securely deleted.

Guarantees
The data subject guarantees that the Personal Data provided to The Lingerie Restaurant is accurate and commits to notify any changes or modifications, assuming exclusive responsibility for damages caused by incorrect, inaccurate, or incomplete data.

The data subject is expressly warned that revealing Personal Data on The Lingerie Restaurant’s public channels such as Facebook and Instagram may be viewed and used by third parties.

Cookies
Cookies are small text files that the internet browser stores on your computer/mobile device when you visit a website. This helps the site recognize your device on your next visit, allowing more efficient navigation without needing to repeatedly enter the same information.

We use the term cookies in this policy to refer to all files that collect information in this way.

The cookies used do not collect information that identifies the user.
Cookies collect general and preference-related information, such as how users arrive at and use the site or the country/region from which they access it.

All browsers allow users to accept, refuse, or delete cookies.
Information on managing cookies in different browsers is available.

Refusing the use of cookies may prevent some web services from working properly, which may impair navigation on this site.

For more detailed cookie information, visit All About Cookies.org.